Refund Policy
At Luminess Vision, your satisfaction is our priority. If upon receiving your product you find any manufacturing defect or are simply not satisfied with your purchase, you may request an exchange or return according to the conditions detailed below.
Timeframes:
- Dissatisfaction with the product: Up to 7 calendar days from receipt.
- - Manufacturing defect: Up to 30 calendar days from receipt.
- - Visible damage (broken glass, missing parts, scratches): Notify us within a maximum of 24 hours after delivery, sending photos or a video of the product and its packaging.
Return Conditions: The product must show no signs of use, be in its original packaging, and include all accessories. Altered or modified items will not be accepted. After the quality review, the customer may choose to: (1) exchange it for another product, or (2) receive a refund of the product's value. Note: Shipping costs are non-refundable if the delivered product matches the order and is in good condition.
Warranty: Products come with a 30-day warranty. A video of up to 1 minute or clear photos showing the defect are required, along with the original packaging and label. The warranty does not cover: subsequent cosmetic damage (broken screens, impacts), damage from liquids/moisture, unauthorized repairs, improper use, or natural wear and tear.
Support: soporte@luminessvision.com