Refund Policy
At Luminess Vision, your satisfaction is our priority. If upon receiving your product you find a manufacturing defect or are simply not satisfied with your purchase, you may request an exchange or return according to the conditions detailed below.
Deadlines
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Product dissatisfaction: Up to 7 calendar days from receipt.
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Factory defect: Up to 30 calendar days from receipt.
For visible damage (broken glass, missing parts, scratches, etc.), the customer must notify us within a maximum of 24 hours after delivery, by sending photos or a video of the product and its packaging. After this period, the damage will be considered a result of improper use.
Return Conditions The product must show no signs of use and be in its original packaging, with all accessories and components included. Returns will not be accepted if the item was altered or modified.
Once the product is received and the quality analysis is approved, the customer may choose to:
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Exchange it for another product available in stock.
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Receive a refund of the product value.
Shipping costs are not refundable if the delivered product matches the order and is in good condition.
Warranty All products come with a 30-day warranty from the date of receipt. To activate the warranty, the customer must send a video of up to 1 minute or clear photos showing the defect, along with the original packaging and a visible label.
The warranty does not cover:
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Aesthetic damage subsequent to purchase (broken screens, dents).
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Damage caused by liquids or moisture.
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Unauthorized repair attempts or modifications.
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Improper use of accessories or natural wear and tear from use.
Support soporte@luminessvision.com